Occasionally, a device may be so badly damaged that it is deemed to be beyond economical repair. This could include a bad main circuit board, “mother board.” Mother board problems may give symptoms which seem fixable but are not. If the mother board is diagnosed as the problem this is normally not repairable. Thankfully the mother board does not normally go bad. IF you have purchased a service and the device could not be repaired, your money will be refunded minas a diagnostic fee of $39.99 + applicable taxes. Your device will be returned to you via regular Canada Post, or you can elect to leave it at our facility for recycle.