Where do I mail my device for repair?
Please send your device to the following address:
Robert E Brown Electronics
182A York Street
Bridgewater, NS
B4V 1R4
Your site does not have the make and/or model of my device that I am having a problem with. What are my options?
You can email us with your contact information, the make and model of your device and give a brief description of your issue(s). We will promptly get back to you with options. Or you can give us a call TOLL FREE 1 866 277 0677.
What is your warranty on water damage repair?
Our standard 6 month parts and labour warranty applies. Any part of your device which was replaced due to the initial water damage has this warranty.
I dropped my device in water and or other liquid. Is this worth looking at?
Yes it is. Water, especially salt water is very corrosive. Other liquids such as milk, pop, alcoholic drinks, etc, are not that helpful to your device either. Just select the water damage option from the drop down menu for your particular device, give a brief description of what happened, and send the device to us. […]
What about my passwords/codes on my device?
In order to do a complete functional test on your device, the passwords/codes must be given to us or removed from the device. A good idea is to change your password to a temporary password before sending your device to us. We use your temporary password to fully test device and send it back to […]
What do I need to send with my device?
Nothing. Just your device. We do not require any accessories with your device or even your SIM card, if your device has one. We have our own SIM cards for testing. If you feel comfortable removing it, please do.
I attempted to repair my device myself and have it in pieces. Can I send it to you for repair?
Sure, No Problem. Just select the unknown/other option from the drop down menu for your particular device. Please give us a brief description of your problem with the device. We will diagnose your device and call with an estimate.
Will my device be securely packaged for the return trip to me?
Yes. We currently use boxes of 2 different sizes. They are called ULINE KRAFT INDUSTRUCTO MAILERS. They have a tested 200lb crush weight. Triple wall sides and double wall front and bottom. UNLINE Model S-18155 and S-18963. ULINE Anti-Static Industrial Bubble wrap Model S-1268P is used to wrap your device.
What is your method and speed of shipping?
We use Canada Post Xpresspost exclusively to mail your repaired device back to you. When your repaired device is mailed back to you, you will receive an email notification and tracking number so you can follow it. Canada Post Xpresspost can have your repaired device back in your hands within the Maritime Provinces usually within 2 business […]
What exactly is included in your repair price?
The prices shown on our site include parts, labour and the cost of shipping your device back to you.
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